A Guide to Computer User Support for Help Desk & Support Specialists by Fred Beisse

A Guide to Computer User Support for Help Desk & Support Specialists by Fred Beisse

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPORT FOR HELP DESK AND SUPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

Beisse, Fred: - Fred Beisse teaches Computer Information Technology at Lane Community College in Eugene, Oregon, where he has designed and led courses in user support, information analysis and visualization, project management, and geographical information systems. Beisse builds on more than 30 years of experience in computer management positions, where he has been responsible for end-user support, computer services, computer facilities planning, and operations management.

SKU	Unavailable
ISBN 13	9780495806493
ISBN 10	0495806498
Title	A Guide to Computer User Support for Help Desk & Support Specialists
Author	Fred Beisse
Condition	Unavailable
Publisher	Cengage Learning, Inc
Year published	2009-09-16
Number of pages	674
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
Note	Unavailable