Guide to the Universal Service Management Body of Knowledge (USMBOK) (Service Management 101 Series)
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Guide to the Universal Service Management Body of Knowledge (USMBOK) (Service Management 101 Series) by Ian M Clayton
Torsten M. Kühlmann and Ramona Heinz developed this guideline in reference to a European project designed to analyze the overall situation of skilled immigrants. They show that the management of a workforce which is comprised of people from diverse cultural backgrounds is a challenge for small and medium-sized companies. In particular, the challenge is not only to find but also to integrate and retain immigrant workers and to use their potential to a full extent. This guideline has been developed in order to meet these challenges. It has a special focus on small to medium-sized organizations and sets out to give an introduction to the topic of managing cultural diversity and integrating highly skilled immigrants.Contents
- Why Tackle Cultural Diversity?
- What Does Cultural Diversity Management Involve?
- How to Hire and Relocate Employees from Abroad
- How to Integrate Immigrant Employees
- How to Create a Positive Diversity Climate
- How to Evaluate Cultural Diversity Management
Target Groups
- Researchers and students in the fields of human resource management and international management
- Top management, HR management, and executives in small and medium-sized organizations
The AuthorsTorsten M. Kühlmann is full professor of business administration in the Department of Law, Economics and Business Administration, University of Bayreuth, Germany. Ramona Heinz is a research assistant at the Bayreuth Research Institute for Small and Medium Sized Organizations e.V. at the University of Bayreuth.
| SKU | Unavailable |
| ISBN 13 | 9780981469102 |
| ISBN 10 | 0981469108 |
| Title | Guide to the Universal Service Management Body of Knowledge (USMBOK) (Service Management 101 Series) |
| Author | Ian M Clayton |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Service Management 101 |
| Year published | 2008-01-01 |
| Number of pages | 525 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |