Happy People Sell by Nev Wilshire
Case studies featuring popular call centre staff, including tea-lady Hayley who excelled in Episode 3 at organising a piss-up in a brewery, will appear throughout though HR have added their own notes when Nev wasn't looking. As Nev would say, 'GET IN HERE, NOW!'Nev Wilshire is the founder and CEO of the Swansea-based Save Britain Money, an award-winning customer-focused business with a mission to saving people money on their bills.
Recognised as an important employer in South West Wales, Nev, as he is known to everyone, has always enjoyed a reputation amongst his staff as a football-kicking, karaoke-loving, catch-phrase-saying man of the people. With a style and management all of his own, Nev's unique character made him a hit with viewers of BBC TV's much talked about ob doc The Call Centre.
| SKU | Unavailable |
| ISBN 13 | 9781849907408 |
| ISBN 10 | 1849907404 |
| Title | Happy People Sell |
| Author | Nev Wilshire |
| Condition | Unavailable |
| Binding Type | Hardback |
| Publisher | Ebury Publishing |
| Year published | 2013-10-24 |
| Number of pages | 144 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |