Health Service Quality by John Ovretveit

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Health Service Quality by John Ovretveit

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Summary

Introduces quality methods and outlines an approach to quality developed for health services. The book draws on consultancy research, and although primarily aimed at the UK, may be of use to US and European health services.

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Health Service Quality by John Ovretveit

This book describes how healh service staff and managers can apply quality methods to the special circumstances of health services, and tackle the many conflicting demands on these services in the 1990s. It is based on applied research into quality methods in a range of public and commercial services, and explains the theory nd the practice of the "service quality revolution".

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SKU Unavailable
ISBN 13 9780632032792
ISBN 10 0632032790
Title Health Service Quality
Author John Ovretveit
Condition Unavailable
Binding Type Paperback
Publisher John Wiley and Sons Ltd
Year published 1991-12-10
Number of pages 200
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

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