Housekeeping Management by Margaret M Kappa

Housekeeping Management by Margaret M Kappa

THE LATEST RESOURCE FOR FUTURE EXECUTIVE HOUSEKEPERS

With the need to keep abreast of new technologies, be aware of updated security procedures, and respond to current trends such as environmental sustainability, the role of the executive housekeeper continues to undergo dramatic changes. Revised and updated to address these advancements, the Second Edition of Housekeeping Management prepares future managers to independently direct the housekeeping department, and equips them with knowledge of basic engineering concepts and ways to employ greener initiatives.

With new photos, as well as expanded examples, exercises, and practice problems, Housekeeping Management, Second Edition is an even more engaging and practical guide for future industry professionals. Allowing readers to apply concepts learned to real-life situations, this book presents three types of expertise required for the success of today's executive housekeepers: management of resources, administration of assets, and knowledge of technical operations. A new engineering perspective as it relates to housekeeping develops an understanding of the important relationship between these two departments--something often required for students entering the hospitality industry.

Other new additions and updates include:

• New chapters on sustainability (Chapter 12) with supplemental application problems and case studies; and energy conservation (Chapter 11), including information on water, electricity, and HVAC systems.
• New sections on risk and environmental issues from the perspectives of both housekeeping and engineering departments.
• Updated sections on security technology in property operations and an expanded discussion on terrorism as it pertains to lodging establishments.
• Updated sections on technology with regard to housekeeping equipment and supplies.
• Added descriptions of the latest communication tools in housekeeping.

Written with the future housekeeping manager in mind, Housekeeping Management, Second Edition uniquely applies its theoretical content through presentation of practical case studies in each chapter. It is invaluable as both an instructional guide and professional resource for lodging practitioners, offering the necessary tools to stay competitive in this advancing industry.