How Do I Deal with My Emotions by John Ragsdale

How Do I Deal with My Emotions by John Ragsdale

People are the problem. They're always the problem. If a business person goes home frustrated, if they talk with their significant other about it, if they lay awake at night stewing about it, inevitably the problem is some person at work--a colleague, subordinate, or boss.

Handling people issues is every leader's major headache. It's what takes up the majority of their time and--more important--the bulk of their head space. Every leader can and must develop this most important of all management skills.

The Power of People Skills will teach you that there's one primary difference between a great culture and a poor one: a great culture insists on having star players in every key seat, and a poor culture tolerates under performers. In this powerful book, you will learn how to:

Make the people decisions that can double your results, relieve your stress, and cause team morale to soar.

Attract and retain the very best talent.

Deal with difficult people problems in an objective and kind way.

Overcome the reluctance we all share to confront under performers.

Permanently solve the problems causing most of your stress.

John Ragsdale is the vice president of technology research for the Technology Services Industry Association (TSIA). Ragsdale's area of expertise is in creating strategies for improving the overall customer experience and services operation through technology. Ragsdale drives TSIA's highly regarded technology research agenda, delivering insightful, thought-leadership research and analysis on the most pressing business issues facing services leaders to enable them to better plan and execute their service strategies. Prior to joining TSIA, Ragsdale spent over six years at Forrester Research as vice president and research director. During his career, Ragsdale has held product management and marketing positions at various service and support technology vendors, including Clarify, AnswerSystems, Platinum Technologies, and Nortel Networks. He has been involved in customer service throughout his career, including over ten years managing both the internal and external customer support organizations at J.C. Penney, before moving to the Silicon Valley in the mid-'90s. With his in-depth industry analysis experiences, Ragsdale brings an extensive understanding of the technology and vendor landscape for services. He leverages those insights to help guide TSIA members in making informed technology, business and investment decisions.

SKU	Unavailable
ISBN 13	9780998652962
ISBN 10	0998652962
Title	How Do I Deal with My Emotions
Author	John Ragsdale
Condition	Unavailable
Binding Type	Paperback
Publisher	New Day Distributors
Year published	2017-10-01
Number of pages	0
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.