How to Handle Tough Situations at Work
How to Handle Tough Situations at Work
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Summary
Whatever the tough situation you face at work, this book gives sound and rationale advice on what to do - and how - to help you tackle those difficult management dilemmas. It's like having someone with 20 years experience sitting by your side.
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How to Handle Tough Situations at Work by Ros Jay
Every day of their working lives managers face situations which call upon their skills, experience and judgement in making decisions. Some of these decisions are relatively straightforward, but others are less savoury. These decisions inevitably involve people: Should I and how do I confront a poor performer? How do I counsel someone who has just had a major trauma at home? How do I cope with a bully? Can I, should I, how do I fire someone? Most books for managers shy away from the unsavoury areas of discipline and traditionally the first port of call for advice has been the HR Department. How to Handle Tough Situations tackles difficult situations at work head-on. Readers will learn how to cope with problems at work so that they stay on the right side of the law, and act in the best interests of all parties wherever possible. It contains a tools, principles and techniques to help managers handle difficult workplace situations competently and professionally.
Malcolm Hornby is a Management Consultant and Trainer with Delta Management, a Human Resource consultancy, which he founded in 1990. He specialises in initiatives associated with organisational change involving communication skills, managing change, leadership and teams, and organisational development. Over the past 15 years, Malcolm has trained hundreds of people in organisations as diverse as the prison service, accountancy, medicine, local government, engineering, software systems, food manufacture and pharmaceuticals. He has written numerous articles on management skills, is the author of 3 Easy Steps to the Job You Want, Prentice Hall (now in its 2nd edition) and is Managing Director of the E-commerce business TheJobSearchersSuperstore.com.
| SKU | Unavailable |
| ISBN 13 | 9780273656036 |
| ISBN 10 | 0273656031 |
| Title | How to Handle Tough Situations at Work |
| Author | Ros Jay |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Pearson Education Limited |
| Year published | 2002-11-05 |
| Number of pages | 224 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |