How to Manage Difficult People by Alan Fairweather

How to Manage Difficult People by Alan Fairweather

Dealing with difficult customers, colleagues, uncooperative staff, a manipulative boss - or an irritating neighbour - is a challenge many people face on a day-to-day basis. People in business are now under extreme pressure to make things happen, get more sales and turn a profit. This constant pressure or fear can make people difficult to deal with. This book shows you how to identify and understand awkward and challenging behaviours and how to manage them. It shows you how to: *Defuse and deal with difficult customers, both on the phone and face to face *Manage problems with colleagues in the workplace *Handle difficult day-to-day interactions with any of the people we come into contact with at work *Identify and manage behaviours which can turn a person into a 'problem' *Improve necessary listening and communication skills *Use the 6 step Programs of Behaviour to build better relationships *Increase self-confidence and develop rapport building skills *Use the 6 step Strategies for Success to produce effective outcomes.

'A readable psycho babble-free analysis of how to get the best out of others, and a practical guide to dealing with the hostile language they sometimes use..If you want to get better at turning difficult situations to your advantage, this is the book for you.' www.morgagestrategy.co.uk. '...sets out to identify and understand awkward and challenging behaviours - and shows you how to manage them...A book well worth reading.' Books for Business, Editors Choice: Institute of Directors Magazine, June 2010. Books for Business, Editors Choice: Institute of Directors Magazine, June 2010. 'I loved that he kept the focus on the reader, in a wholesome way.' Rrishi Raote, Business Standard.

Alan Fairweather, The Motivation Doctor, spent a total of 23 years in sales, customer service and management. He worked in six different sales organisations as a Sales Engineer, Training Manager and Sales Manager. For the past eighteen years he has been running his own business as an international speaker in Asia, Europe, the US and the UK. Alan is also the author of How to Manage Difficult People and How to Be a Motivational Manager.

SKU	Unavailable
ISBN 13	9781845283919
ISBN 10	1845283910
Title	How to Manage Difficult People
Author	Alan Fairweather
Condition	Unavailable
Binding Type	Paperback
Publisher	Little, Brown Book Group
Year published	2010-02-15
Number of pages	196
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.