The Human Touch by Philippa Thomas
All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.
In today’s world, technical excellence is no longer enough to succeedWhether you work in IT or any other part of your organisation, knowing what makes people tick is essential. This book does an excellent job of describing how people work together and what motivates them in practical ways that can be put to work immediately. -- Donald H Taylor * Learning and Performance Institute *
This book provides a practical insight into the complex interfaces and relationships between people, technology, and the changing business landscape. It is a useful guide for managers and employers alike because without the 'human touch' nothing is possible in the world of work -- Ann Brown * Capgemini *
This book provides a practical insight into the complex interfaces and relationships between people, technology, and the changing business landscape. It is a useful guide for managers and employers alike because without the 'human touch' nothing is possible in the world of work -- Ann Brown * Capgemini *
Philippa Thomas is Director of The Celyn Group and has specialised in learning and development for twenty years. Debra Paul and James Cadle, both of Assist Knowledge Development Ltd, are the authors of the bestselling BCS publications Business Analysis and Business Analysis Techniques.
| SKU | Unavailable |
| ISBN 13 | 9781906124915 |
| ISBN 10 | 1906124914 |
| Title | The Human Touch |
| Author | Philippa Thomas |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | BCS Learning & Development Limited |
| Year published | 2012-12-13 |
| Number of pages | 256 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |