I Love You More Than My Dog by Jeanne Bliss

I Love You More Than My Dog by Jeanne Bliss

Hundreds of businesses have customers who admire them, but only an elite few have true advocates - passionate, loyal, vocal fans who rave about them to anyone who will listen. Jeanne Bliss, who served as a senior customer executive at five major companies, says there's no shortcut to becoming beloved. Her examples and advice will help businesses gain customer loyalty and, by doing so, sustain growth and profit even in a tough economy.

JEANNE BLISS pioneered the Chief Customer Officer position holding the role for over twenty years at Lands' End, Allstate, Coldwell Banker, Mazda and Microsoft. Since 2002 she has led CustomerBliss, a leading customer experience transformation company where she helps companies achieve customer- driven growth with clients such as AAA, Johnson & Johnson, Brooks Brothers, Costco, Bombardier Aerospace and Kaiser Permanente, among others. She is a worldwide keynote speaker, and co-founder of the Customer Experience Professionals Association. Jeanne Bliss is the bestselling author of Chief Customer Officer: Getting Past Lip Service to Passionate Action and I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad.

SKU	Unavailable
ISBN 13	9781591844419
ISBN 10	159184441X
Title	I Love You More Than My Dog
Author	Jeanne Bliss
Condition	Unavailable
Binding Type	Paperback
Publisher	Penguin Putnam Inc
Year published	2011-10-25
Number of pages	206
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.