Ignore Your Customers (and They'll Go Away) by Micah Solomon

Ignore Your Customers (and They'll Go Away) by Micah Solomon

Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.

'Micah Solomon shares some of the most instructive customer service adventures of notable business leaders at Amazon, USAA Insurance and Ritz-Carlton, among other big brandsThese funny and inspiring tales promise to provide a great guide for getting your customer experience where it needs to be.'--Rhett Power, Forbes
'... a supremely useful book... actionable advice ...straight-forward language anyone can understand. You feel like he's sitting down with you over a cup of coffee talking. Yet it's backed with the authority and insights of years of experience. Read Ignore Your Customers if you do NOT want your hard-won customers to go away.' - Small Biz Trends

Micah Solomon is one of the world’s leading authorities on customer service, company culture, and the customer experience. He’s a bestselling author, customer service consultant, and popular keynote speaker. Additionally, he’s a frequent contributor to Forbes and has been featured in The Washington Post, The New York Times, Harvard Business Review, as well as on ABC and CBS. Solomon is a business leader and entrepreneur, and he was an early investor in the technology behind Apple’s Siri. His broad expertise includes the hospitality industry, healthcare (patient experience), AI (artificial intelligence), retail, automotive, manufacturing, technology, banking, finance, nonprofit, and government.

SKU	Unavailable
ISBN 13	9781400214921
ISBN 10	1400214920
Title	Ignore Your Customers (and They'll Go Away)
Author	Micah Solomon
Condition	Unavailable
Binding Type	Hardback
Publisher	HarperCollins Focus
Year published	2020-02-20
Number of pages	240
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.