IT Service Management Foundation Practice Questions
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IT Service Management Foundation Practice Questions by Steve Mann
The most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and provides a wealth of background knowledge. This new edition is compatible with the 2011 update to ITIL® and utilises the experience of three established independent service management consultants and experienced lecturers. An ITIL® licensed product.
Steve Mann has spent over 30 years in IT service management and is an established consultant, trainer and coach. He is chair of the BCS ITIL Foundation Question Examination Board. Tony Gannon has been active in the ITSM industry for 25 years and is renowned for his pragmatic approach to interpreting ITIL guidance into workable solutions. Nigel Mear has been involved in service management for over 30 years and is an accomplished service improvement consultant, ITIL trainer and business coach.
| SKU | Unavailable |
| ISBN 13 | 9781780171142 |
| ISBN 10 | 1780171145 |
| Title | IT Service Management Foundation Practice Questions |
| Author | Steve Mann |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | BCS Learning & Development Limited |
| Year published | 2012-06-07 |
| Number of pages | 100 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |