ITIL Intermediate Certification Companion Study Guide by Helen Morris
Complete, detailed preparation for the Intermediate Lifecycle exam ITIL Intermediate Certification Lifecycle Companion Study Guide is the ultimate supporting guide to the Intermediate Lifecycle exams, with full coverage of all exam objectives.Helen Morris has more than 20 years of experience in Service Management and is an experienced trainer, consultant, and service delivery manager. Helen leads programs to achieve significant improvements in customer satisfaction, quality of service, reduced costs, and better control. Liz Gallacher holds ITIL Expert certification, having achieved distinction (top six percent) in the ITIL Manager certificate in 2002. Liz is an ITIL veteran, and employs most aspects of the framework in implementing various improvement programs.
| SKU | Unavailable |
| ISBN 13 | 9781119012214 |
| ISBN 10 | 111901221X |
| Title | ITIL Intermediate Certification Companion Study Guide |
| Author | Helen Morris |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | John Wiley & Sons Inc |
| Year published | 2016-04-18 |
| Number of pages | 1270 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |