ITIL Practitioner Guidance
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ITIL Practitioner Guidance by Axelos
This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
Assembled by the Practitioner Architect Team of Kevin Behr, Karen Ferris, Lou Hunnebeck, Stuart Rance, Barclay Rae and Paul Wilkinson, a team of renowned ITSM experts under the guidance of AXELOS' Kaimar Karu, ITIL Practitioner Guidance concludes with a practical toolkit containing templates, worksheets and assessments that will help ITSM professionals to improve the value of the service they provide to their customers.
| SKU | Unavailable |
| ISBN 13 | 9780113314874 |
| ISBN 10 | 0113314876 |
| Title | ITIL Practitioner Guidance |
| Author | Axelos |
| Series | Itil V3 Ser |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | TSO |
| Year published | 2016-01-25 |
| Number of pages | 176 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |