ITIL V3 Service Operation
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ITIL V3 Service Operation by Axelos
The ITIL Service Operation stage of the ITIL v3 framework highlights best-practice for delivering IT to meet agreed service levels for both business users and customers. It includes the day-to-day management of technology needed to deliver and support services.
Assembled by the Practitioner Architect Team of Kevin Behr, Karen Ferris, Lou Hunnebeck, Stuart Rance, Barclay Rae and Paul Wilkinson, a team of renowned ITSM experts under the guidance of AXELOS' Kaimar Karu, ITIL Practitioner Guidance concludes with a practical toolkit containing templates, worksheets and assessments that will help ITSM professionals to improve the value of the service they provide to their customers.
| SKU | Unavailable |
| ISBN 13 | 9780113313075 |
| ISBN 10 | 0113313071 |
| Title | ITIL V3 Service Operation |
| Author | Axelos |
| Series | Itil V3 Service Lifecycle Ser |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | TSO |
| Year published | 2011-07-29 |
| Number of pages | 381 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |