Kaizen Strategies for Customer Care by Patricia Wellington

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Kaizen Strategies for Customer Care by Patricia Wellington

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Part of Financial Times Series series

Summary

When married to a customer service strategy, "Kaizen" should enrich the process of satisfying customers. Providing nine principles, the reader is given a proven framework for implementing a successful customer service strategy.

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Kaizen Strategies for Customer Care by Patricia Wellington

"At last a book to show you in very practical terms what real changes you have to make to become truly customer focused." – Cannon Ltd. A proven framework to implement a customer-focused strategy using the nine basic principles of Kaizen.

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SKU Unavailable
ISBN 13 9780273614722
ISBN 10 027361472X
Title Kaizen Strategies for Customer Care
Author Patricia Wellington
Series Financial Times Series
Condition Unavailable
Binding Type Paperback
Publisher Pearson Education Limited
Year published 1995-10-27
Number of pages 256
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

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