Keep the Right Customers by Mark Stewart

Keep the Right Customers by Mark Stewart

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Summary

This practical manual presents a management strategy for developing and implementing a customer-retention strategy. It explains why customer retention matters, how and why organizations should be selective about securing and retaining those customers, and how retention will improve profits.

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Keep the Right Customers by Mark Stewart

This practical manual presents a management strategy for developing and implementing a customer-retention strategy. It explains why customer retention matters, how and why organizations should be selective about securing and retaining those customers, and how retention will improve profits.
SKU Unavailable
ISBN 13 9780077091392
ISBN 10 0077091396
Title Keep the Right Customers
Author Mark Stewart
Condition Unavailable
Binding Type Paperback
Publisher McGraw-Hill Education - Europe
Year published 1996-06-01
Number of pages 200
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.