Loyalty Rules by Frederick F Reichheld
Uses stories from a range of top companies to illustrate why building loyalty is more important than ever - and how to do it.
Frederick Reichheld is a director of Bain & Company in Boston. He is the author of The Loyalty Effect (over 125,000 copies sold), as well as several articles in the Harvard Business Review and The Wall Street Journal.
| SKU | Unavailable |
| ISBN 13 | 9781578512058 |
| ISBN 10 | 1578512050 |
| Title | Loyalty Rules |
| Author | Frederick F Reichheld |
| Condition | Unavailable |
| Binding Type | Hardback |
| Publisher | Harvard Business Review Press |
| Year published | 2001-09-01 |
| Number of pages | 213 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |