Loyalty Rules by Frederick F Reichheld
Argues that loyalty provides the acid test for leadership in volatile business environment, and that most leaders deserve failing grades. This book illustrates how superior leaders create networks of mutually beneficial, trust-inspiring partnerships between customers, employees, suppliers, and investors.
Frederick Reichheld is a director of Bain & Company in Boston. He is the author of The Loyalty Effect (over 125,000 copies sold), as well as several articles in the Harvard Business Review and The Wall Street Journal.
| SKU | Unavailable |
| ISBN 13 | 9781591393245 |
| ISBN 10 | 1591393248 |
| Title | Loyalty Rules |
| Author | Frederick F Reichheld |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Harvard Business Review Press |
| Year published | 2003-09-01 |
| Number of pages | 240 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |