Managing in a Service-Focused World by Roger Williams
Uses the principles of IT service management to create a framework for professional development.Roger K. Williams has spent over 20 years in retail, more than 18 years in IT, and in excess of 12 years in leadership roles at Fortune 50 companies. He has also earned numerous certifications including ITIL® Expert, PMP, COBIT® 5 Foundation, HDI Support Center Manager, ISO20000 Foundation, and Toastmasters Advanced Communicator Bronze. He has spoken at international conferences and panel sessions on ITSM and navigating the future of computing. His writings on managing attention and harnessing technology trends at the RogertheITSMGuy blog and on Google+ have garnered praise from a diverse audience.
| SKU | Unavailable |
| ISBN 13 | 9781849286848 |
| ISBN 10 | 1849286841 |
| Title | Managing in a Service-Focused World |
| Author | Roger Williams |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | IT Governance Publishing |
| Year published | 2014-08-21 |
| Number of pages | 168 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |