Managing Knock Your Socks Off Service by Chip R Bell
Provides readers with advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space. This title is filled with examples from service standard-setters such as Fed-Ex, QVC, and others.
Chip R. Bell (Gun Barrel, TX) is the founder of The Chip Bell Group, a consulting company that specializes in helping clients achieve service excellence. He is the author of more than sixteen books, including Service Magic and Magnetic Service. The late Ron Zemke was founder of Performance Research Associates and was considered one of the leaders of the service quality revolution. He was coauthor of the best-selling Delivering Knock Your Socks Off Service (0-8144-7365-2) and other books in the popular Knock Your Socks Off series. Dave Zielinski is a freelance writer and editor based in Wisconsin.
| SKU | Unavailable |
| ISBN 13 | 9780814473689 |
| ISBN 10 | 0814473687 |
| Title | Managing Knock Your Socks Off Service |
| Author | Chip R Bell |
| Series | Knock Your Socks Off Ser |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Amacom |
| Year published | 2007-05-01 |
| Number of pages | 232 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |