Managing the Customer Experience by Morris Wilburn

Managing the Customer Experience by Morris Wilburn

Smart Homes (SH) offer a promising approach to assisted living for the ageing population. Yet the main obstacle to the rapid development and deployment of Smart Home (SH) solutions essentially arises from the nature of the SH field, which is multidisciplinary and involves diverse applications and various stakeholders. Accordingly, an alternative to a one-size-fits-all approach is needed in order to advance the state of the art towards an open SH infrastructure.

This book makes a valuable and critical contribution to smart assisted living research through the development of new effective, integrated, and interoperable SH solutions. It focuses on four underlying aspects: (1) Sensing and Monitoring Technologies; (2) Context Interference and Behaviour Analysis; (3) Personalisation and Adaptive Interaction, and (4) Open Smart Home and Service Infrastructures, demonstrating how fundamental theories, models and algorithms can be exploited to solve real-world problems.

This comprehensive and timely book offers a unique and essential reference guide for policymakers, funding bodies, researchers, technology developers and managers, end users, carers, clinicians, healthcare service providers, educators and students, helping them adopt and implement smart assisted living systems.

SKU	Unavailable
ISBN 13	9780873897020
ISBN 10	0873897021
Title	Managing the Customer Experience
Author	Morris Wilburn
Condition	Unavailable
Binding Type	Hardback
Publisher	Quality Press (CO)
Year published	2007-01-01
Number of pages	112
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.