Managing the Monkey by Mark Dawes
One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if it's too late for that, how to handle even the most frightening of situations safely.| SKU | Unavailable |
| ISBN 13 | 9781899398027 |
| ISBN 10 | 1899398023 |
| Title | Managing the Monkey |
| Author | Mark Dawes |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Human Givens Publishing Ltd |
| Year published | 2006-06-11 |
| Number of pages | 148 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |