Measure Up!

Measure Up!

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Summary

Helps business people to: * Measure what is important to their customers. * Motivate their organizations to continually improve against customer expectations. * Identify and eliminate waste of time and resources. * Accelerate organizational learning and build consensus for change. .

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Measure Up! by Richard L Lynch

Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today. Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to: Measure what is important to their customers. Motivate their organizations. Identify and eliminate waste of both time and resources.
"Finally! a practical book from practical people about management's most powerful tool - measurementHats off to Richard Lynch and Kelvin Cross for a long overdue job well done." Tom Peters.

"Outstanding. Finally a book that doesn't stop at what's wrong with the traditional ways of measuring success. Richard Lynch and Kelvin Cross present a clear and consistent approach to changing obsolete corporate yardssticks. Measure Up! should be required reading for any manager concerned with improvement strategies and organizational learning." Ray Stata, President, Analog Devices.

Richard Lynch (rlynch@rbl.net) is a partner at Results-Based Leadership, Inc.

Kelvin Cross is a partner at at Corporate Renaissance Inc.

SKU Unavailable
ISBN 13 9781557867186
ISBN 10 1557867186
Title Measure Up!
Author Richard L Lynch
Condition Unavailable
Binding Type Paperback
Publisher John Wiley & Sons Inc
Year published 1995-10-11
Number of pages 272
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.