No More Cold Calling by Joanne S Black

No More Cold Calling by Joanne S Black

This contributed volume presents the experiences, challenges, trends, and advances in Service Science from Japan s perspective. As the global economy becomes more connected and competitive, many economies depend the service sector on for growth and prosperity. A multi-disciplinary approach to Service Science can potentially transform service industries through research, education, and practice. Offering a forum for best practices in Service Science within Japan, the volume benefits its audience by sharing viewpoints from a wide range of geographical regions and economies. The book is organized as follows:

Foundations of Service Science and the service industry sector

Public/Private sector partnerships, policies, trade in services, future prospects Contributions from science, social science, management, engineering, design as well as industry sector perspectives

Road-maps, methodology, business development, strategies and innovative models, application of information technology, performance measures, and service system design

Education and workforce development

Case studies from practice, research and educational community Future Directions in Japan
This book includes three Forewords written by key leaders in Service Science:

Takayuki Aso (Ministry of Education, Culture, Sports, Science & Technology in Japan)

Yasuhiro Maeda (Director, Service Affairs Policy Division METI)
Norihisa Doi (Professor Emeritus, Keio University and Service Science, Solutions and Foundation Integrated Research (S3FIRE) Program Officer, JST/RISTEX)

Joanne Black is America's leading authority on referral selling--the only business-development strategy proven to convert prospects into clients more than 50 percent of the time. As the founder of No More Cold Calling, Joanne helps salespeople, sales teams, and business owners build their referral networks to quickly attract more business, decrease operating costs, and ace out the competition every time. An engaging speaker and innovative seminar leader, Joanne is changing the business of sales. In her groundbreaking book, NO MORE COLD CALLING: The Breakthrough System That Will Leave Your Competition in the Dust, Joanne shows readers how to leverage the power of referrals so they get meetings at the level that counts and hit their numbers without hitting the phones. In her new book, Pick Up the Damn Phone!, she examines the links between technology, sales, and referrals--helping readers understand how to effectively leverage technology in sales, and when it's time to put the toys away and have a grown-up, face-to-face conversation. Practicing what she preaches, Joanne has built her business solely through referrals. She works with clients of all sizes--from small and medium-sized businesses to some of the biggest and most recognizable brands in the U.S. A member of the National Speakers Association, Joanne regularly speaks at sales and incentive meetings, sales conferences, and association meetings. She holds a B.A. in English from the University of California at Berkeley and a Certificate in Training and Human Resources Development, with Honors, from the University of California Extension. Joanne resides in the San Francisco Bay Area.

SKU	Unavailable
ISBN 13	9780446577793
ISBN 10	0446577790
Title	No More Cold Calling
Author	Joanne S Black
Condition	Unavailable
Binding Type	Hardback
Publisher	Little, Brown & Company
Year published	2006-04-14
Number of pages	256
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.