The Nordstrom Way to Customer Service Excellence
Summary
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The Nordstrom Way to Customer Service Excellence by Robert Spector
Nordstrom was founded in 1900 as a small Seattle shoe store; it became a full department store in 1963 and now has 148 outlets in 27 states, as well as 31 international boutiques and Nordstrom. com. The company maintains its old-fashioned values, and its number 1 goal remains to provide outstanding customer service.
ROBERT SPECTOR is a bestselling business book author and international speaker on Nordstrom's principles of customer service. He has spoken to companies such as Cadillac, Dell, Wells Fargo, and the Red Cross. He has written for the New York Times, the Wall Street Journal, USA Today, and Women's Wear Daily. To book Robert as a speaker, visit www.robertspector.com. PATRICK McCARTHY worked at Nordstrom for more than thirty years and was the company's all-time top-performing salesperson.
| SKU | Unavailable |
| ISBN 13 | 9780471702863 |
| ISBN 10 | 0471702862 |
| Title | The Nordstrom Way to Customer Service Excellence |
| Author | Robert Spector |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | John Wiley and Sons Ltd |
| Year published | 2005-03-08 |
| Number of pages | 292 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |