The Offer You Can't Refuse by Steven Van Belleghem
How can you stay relevant for your customers? The answer is a combination of the following three factors: technology, personal involvement and social commitment. The past ten years have been marked by the arrival of 4G, mobile services, and robotics. These technologies have brought about a revolution in the field of customer experience and in the future, this will evolve even further. As a company, you will have to take a more active part in the personal life journey of your customers. This opens up the opportunity to tackle, together with your customer, concrete social world problems, including climate change, mobility, and health care. Customers increasingly seek out companies that do good for both themselves, and the world.
Steven Van Belleghem is an expert in customer centricity in a digital world. He is a highly sought-after speaker for congresses, company meetings and events all over the world. Steven is also partner consultancy company Nexxworks, co-founder of Zembro and of content creation bureau Snackbytes.
| SKU | Unavailable |
| ISBN 13 | 9789401470353 |
| ISBN 10 | 9401470359 |
| Title | The Offer You Can't Refuse |
| Author | Steven Van Belleghem |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Lannoo Publishers |
| Year published | 2020-10-02 |
| Number of pages | 256 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |