The Ombudsman Handbook by James T Ziegenfuss Jr
Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.
“a highly readable volume with an extensive bibliography”—SciTech Book News; “essential”—Journal of the International Ombudsman Association
James T. Ziegenfuss, Jr., a management professor at Penn State University and an active adviser to public and private organizations, is the author of 13 books and more than 150 articles. Patricia O’Rourke was a patient ombudsman at McGill University Health Centre for 30 years and teaches courses on alternative health care and healing at Concordia University in Montreal, Quebec.
| SKU | Unavailable |
| ISBN 13 | 9780786448968 |
| ISBN 10 | 0786448962 |
| Title | The Ombudsman Handbook |
| Author | James T Ziegenfuss Jr |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | McFarland & Co Inc |
| Year published | 2010-12-30 |
| Number of pages | 214 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |