Once a Customer, Always a Customer
Once a Customer, Always a Customer
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Summary
This book shows that exceptional customer service can help any company to beat its competitors. In this revised edition -- which includes a new chapter on e-service -- Chris Daffy provides practical advice and real-world examples from Europe, the US and elsewhere on service strategies and techniques that will make you "famous for service"!
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Once a Customer, Always a Customer by Chris Daffy
This third edition of a best-seller will make you view your organisation and customers in a new light. It shows beyond doubt that exceptional customer service can help any company to beat its competitors. In this revised edition - which includes a new chapter on e-service - Chris Daffy provides practical advice and real-world examples from Europe, the US and elsewhere on service strategies and techniques that will make you famous for service| SKU | Unavailable |
| ISBN 13 | 9781860761645 |
| ISBN 10 | 186076164X |
| Title | Once a Customer, Always a Customer |
| Author | Chris Daffy |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Oak Tree Press |
| Year published | 2000-10-30 |
| Number of pages | 304 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |