Performance Measurement by Harry P Hatry
Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program's mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.-
Nonprofits and Government
-
Asset Building and Low Income Families
-
Taxing Capital Income
-
Giving in Time
-
Public Housing and the Legacy of Segregation
-
Repairing the U.S. Social Safety Net
-
Social Experimentation and Public Policy
-
Cost Benefit Analysis and Crime Control
-
State Tax Policy
-
The Nonprofit Almanac
-
Long-term care for the Elderly
-
Tax Justice
-
Digest of Social Experiments
-
Kids Having Kids
-
Prisoners Once Removed
-
No Simple Solutions
-
Children of Incarcerated Parents
-
But They All Come Back
-
Retooling Social Security for the 21st Century
-
Trial and Error in Criminal Justice Reform
-
Urban Sprawl
-
Private Neighborhoods and the Transformation of Local Government
-
Contemporary U.S. Tax Policy
-
Juvenile Drug Courts and Teen Substance Abuse
-
A Guide to Implementation Research
-
War and Taxes
-
Clearing the Way
-
Subprime Mortgages
-
Their Fair Share
-
Beyond Privatopia
| SKU | Unavailable |
| ISBN 13 | 9780877667346 |
| ISBN 10 | 0877667349 |
| Title | Performance Measurement |
| Author | Harry P Hatry |
| Series | Urban Institute Press |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Urban Institute Press,U.S. |
| Year published | 2007-01-16 |
| Number of pages | 342 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |