Personalising public services by Catherine Needham
Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields.
"Needham's policy narrative thesis is a welcome and persuasive critique of the manner in which policies are formed and implemented" British Politics and Policy at LSE blog
Catherine Needham is Senior Lecturer in the School of Politics and International Relations at Queen Mary, University of London. She has written extensively on public service reform.
| SKU | Unavailable |
| ISBN 13 | 9781847427595 |
| ISBN 10 | 1847427596 |
| Title | Personalising public services |
| Author | Catherine Needham |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Bristol University Press |
| Year published | 2011-07-27 |
| Number of pages | 216 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |