Principles of Hotel Front Office Operations by Jeremy Huyton

Principles of Hotel Front Office Operations by Jeremy Huyton

This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses.

Introduction to the hospitality industry Organization of a hotel The accommodation product and hotel guest The front office department Basic reservation activities Reservation systems and documents Check-in of new arrivals Other duties of the reception department Front office accounting Check-out and settlement of accounts Credit control Sundry guest services Handling corporate and group sales Dealing with guests problems Yield management The electronic front office

SKU	Unavailable
ISBN 13	9781844800902
ISBN 10	1844800903
Title	Principles of Hotel Front Office Operations
Author	Jeremy Huyton
Condition	Unavailable
Binding Type	Paperback
Publisher	Cengage Learning EMEA
Year published	2001-11-27
Number of pages	336
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
Note	Unavailable