Process Excellence for IT Operations by Kalyan Kumar B

Process Excellence for IT Operations by Kalyan Kumar B

As the title suggests, the book is providing a practical guidance on managing the processes for IT Services. There are lot of guidance available on technology management in IT industry but this book is focusing on technology independent service management. The book will be addressed to all IT people from a process practitioner perspective, however, the fundamentals are presented in simplistic terms, and therefore it should be useful to all IT people. It will describe the process engineering concept and how it can be applied to IT Service Management. This is not about the industry standard framework such as ITIL and COBIT but about the common processes that are generally used in real life operations. I will be using analogies and illustrations from non IT world also to make the things simple. This book does not focus on any technology.

SKU	Unavailable
ISBN 13	9780615877525
ISBN 10	0615877524
Title	Process Excellence for IT Operations
Author	Kalyan Kumar B
Condition	Unavailable
Binding Type	Paperback
Publisher	Process Excellence for It Operations
Year published	2013-12-18
Number of pages	332
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.