Quality by Lynda King Taylor
A follow-on from "Quality: Total Customer Service", this book shows in greater detail how companies can, and must, implement customer service programmes, how to delight the customer and continually improve their service. Further examination of the ten companies covered in the first book and how they achieved their targets will be accompanied by case studies from other firms such as P & O Ferries, BR Intercity, Rumbelows and examples from the financial sector such as banks and insurance companies. Lynda King Taylor has also written "Not For Bread Alone".
Author's Bio: Vanessa King was born and raised in Chicago and is the mother of, now, four adult children. She loves people and is a humanitarian by nature. In an effort to help a sister on her journey to sobriety, wholeness, and back into mainstream society, Vanessa became a regular volunteer at a drug and alcohol rehabilitation facility in Chicago. A group session at the facility-that she calls His Gift to Me: Poetry, Writing, and Reading-is designed to impart hope and encourage women and mothers to gain and redefine their self-worth and confidence, that Yes, they can.
| SKU | Unavailable |
| ISBN 13 | 9780712655194 |
| ISBN 10 | 0712655190 |
| Title | Quality |
| Author | Lynda King Taylor |
| Series | Sunday Times Business Skills S |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Cornerstone |
| Year published | 1993-04-01 |
| Number of pages | 288 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |