Quality Customer Service by William B Martin
The techniques and tools covered in this book will help you understand the basic needs of customers, outline four reasons why quality service is important, teach you how to handle complaints and difficult customers, and help you anticipate your customer's needs.| SKU | Unavailable |
| ISBN 13 | 9781560525998 |
| ISBN 10 | 1560525991 |
| Title | Quality Customer Service |
| Author | William B Martin |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Cengage Learning, Inc |
| Year published | 2000-09-01 |
| Number of pages | 120 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |