Quest for Loyalty by Frederick F Reichheld
This collection of articles and interviews from the "Harvard Business Review", should help business leaders understand, integrate and manage the various dimensions of loyalty in their compaines. The book also features contributions from authors such as Hamel, Prahalad, Porter, Handy and Drucker. It demonstrates a need for understanding loyalty from customers, investors, employees and strategists.| SKU | Unavailable |
| ISBN 13 | 9780875847450 |
| ISBN 10 | 0875847455 |
| Title | Quest for Loyalty |
| Author | Frederick F Reichheld |
| Series | Harvard Business Review Book Ser |
| Condition | Unavailable |
| Binding Type | Hardback |
| Publisher | Harvard Business Review Press |
| Year published | 1996-11-01 |
| Number of pages | 352 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |