Renato's Luck by Jeff Shapiro

Renato's Luck by Jeff Shapiro

Renato Tizzoni, a waterworks man in the beautiful Tuscan village of Sant'Angelo D'Asso, has an infectious zest for life. But recently his rich and vibrant world has lost its piquancy. His best friend has died; his lovestruck teenaged daughter has become a sullen stranger; and even his passionate marriage is showing signs of cooling. To make matters worse, his beloved town is about to change dramatically. Prompted by a dream, Renato resolves to rediscover the flavor of life through a trip to Rome. But his fellow townspeople want in on the journey, and before long, Renato finds himself at the Vatican on behalf of all of them. There, as luck would have it, he finds a way to save his marriage, his family, and even his village.

Jeff Shapiro is the President of management consulting firm Python EFK, Inc., a provider of Six Sigma, lean, and new product development training and support. The firm also provides project management, employee development, and sourcing solutions.

Shapiro has over twenty years of engineering and management experience in the automotive, consumer product, and medical device industries and has coached and consulted with a wide variety of businesses and business owners. When not assisting small businesses, Shapiro supports some of the largest automotive suppliers in the world.

Jeff's domestic experience is augmented by international assignments in Japan and Mexico. He earned a BSE in Electrical Engineering from the University of Michigan-Ann Arbor and an MBA from the University of Chicago.

Originally from Rochester, New York, he now lives in San Antonio, Texas.

Regarding WOW Moments: Fifty Thank-Yous And Ten Curses

Jeff has had over 250,000 customer service experiences in eighteen countries during his lifetime. He's always in search of his next wow moment, and decided to write this book since he is too often confronted by experiences that come up short. When not circling a fast food outlet that failed to include both ketchup and a straw with his order on the first attempt, he can often be found wandering up and down the aisles of a big box hardware store looking for any signs of a blue or orange apron-clad associate who can help him.

SKU	Unavailable
ISBN 13	9780060932190
ISBN 10	0060932198
Title	Renato's Luck
Author	Jeff Shapiro
Condition	Unavailable
Binding Type	Paperback
Publisher	HarperCollins Publishers Inc
Year published	2001-07-31
Number of pages	334
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.