Retail Management by Peter Fleming
An invaluable resource for all retail managers regardless of their age or experience. The book is packed with case studies, self-assessment exercises and performance tips drawn from Peter's experience as a retail Sales Manager and Buyer and from his role as Training Manager (Selfridges). Topics covered include: transition to the new management job - leading and managing teams; setting objectives for high quality customer care and the best sales environment; how to manage the budget, stock and sales; coping with security, health and safety issues; recruiting and developing retail staff; managing effective communications. The book describes successful approaches Peter Fleming has used and witnessed from frontline experience and research with companies such as John Lewis, Flannels Group, Body Shop, Argos, Williams and Griffin, Beatties, Furnitureland, and Marks and Spencer.
"Managing a retail business becomes more demanding year by yearI welcome Peter Fleming's most recent book for newly appointed and experienced managers." Peter Still, Managing Director, John Lewis Partnership
Peter Fleming is a Chartered Marketer and Managing Partner of PFA International. He has wide experience in retail training and development, and is the author of several books used widely in the retail industry, including this series sponsored by the British Shops and Stores Association (bssa).
| SKU | Unavailable |
| ISBN 13 | 9781852525538 |
| ISBN 10 | 1852525533 |
| Title | Retail Management |
| Author | Peter Fleming |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Management Books 2000 Ltd |
| Year published | 2007-02-22 |
| Number of pages | 140 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |