S/NVQ Level 3 Customer Service by Sally Bradley
This work offers full support for the latest NVQ/SVQ Level 2 Customer Service standards. Written to match the latest specification, this is the only book mapped specifically to the S/NVQ Level 2 and covers the two mandatory units and ten option units. Case studies give students the opportunity to analyse and discuss real-life situations and to practise their skills. 'Active knowledge' activities encourage students to draw upon experience in their own workplace as evidence for assessment.| SKU | Unavailable |
| ISBN 13 | 9780435452278 |
| ISBN 10 | 0435452274 |
| Title | S/NVQ Level 3 Customer Service |
| Author | Sally Bradley |
| Series | Nvq Customer Service |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Pearson Education Limited |
| Year published | 2001-09-05 |
| Number of pages | 384 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |