Service Management by Mona J Fitzsimmons
Offers a comprehensive introduction to service operations on the market. This book includes material on Professional Service Firms that highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. It also offers the information on Six-Sigma and RFID, as well as developments in other important industry topics.| SKU | Unavailable |
| ISBN 13 | 9780071263467 |
| ISBN 10 | 0071263462 |
| Title | Service Management |
| Author | Mona J Fitzsimmons |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | McGraw-Hill Education - Europe |
| Year published | 2007-12-01 |
| Number of pages | 554 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |