Service Management For Dummies by Judith S Hurwitz
A plainEnglish guide to managing IT from the customers perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and endusersboth inside and outside the organizationis hard to come by;
Judith Hurwitz (president and CEO), Robin Bloor (partner and senior consultant), Marcia Kaufman (partner and COO), and Fern Halper (partner and senior data management strategist) are executives at Hurwitz & Associates, strategy consultants specializing in information and service management, cloud computing, and service oriented architecture. The team works with industry leaders on strategy and planning.
| SKU | Unavailable |
| ISBN 13 | 9780470440582 |
| ISBN 10 | 0470440589 |
| Title | Service Management For Dummies |
| Author | Judith S Hurwitz |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | John Wiley and Sons Ltd |
| Year published | 2009-05-29 |
| Number of pages | 336 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |