Service Management Principles for Hospitality & Tourism

Service Management Principles for Hospitality & Tourism by Jay Kandampully

Research, teaching interests and collective industry experiences have led to a strong belief that service management theory provides a vital conceptual framework with near perfect applicability in hospitality and tourism. Service Management Principles for Hospitality & Tourism guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs within the context of personal relationships and experience. This edition includes references and examples about how service organizations can capitalize on, or are impacted by ongoing technological and social changes impacting the world, such as the sharing economy, social media, mobile and wearable technologies, online communities and more. Service Management Principles for Hospitality & Tourism: * incorporates pedagogical features including examples, review questions, study objectives, chapter outlines, key words, diagrams and photos, tips boxes, and more! * surveys many topics covering operations, marketing, and human resources. * provides a sound set of principles of service management. This text introduces students to a range of interrelated topics that are fundamentally critical to success in service enterprises.

SKU	Unavailable
ISBN 13	9781911635161
ISBN 10	1911635166
Title	Service Management Principles for Hospitality & Tourism
Author	Jay Kandampully
Condition	Unavailable
Binding Type	Paperback
Publisher	Goodfellow Publishers Limited
Year published	2019-09-01
Number of pages	344
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.