Service Quality in Leisure and Tourism by Christine Williams

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Service Quality in Leisure and Tourism by Christine Williams

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Summary

This book aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism, including its characteristics and typology. It shows how to evaluate critically the numerous quality management systems and techniques available within the context of the leisure and tourism business environment.

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Service Quality in Leisure and Tourism by Christine Williams

This book aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism,including its characteristics and typology. Suitable for students and researchers, it shows how to evaluate critically the numerous quality management systems and techniques available within the context of the leisure and tourism business environment.

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SKU Unavailable
ISBN 13 9780851995410
ISBN 10 0851995411
Title Service Quality in Leisure and Tourism
Author Christine Williams
Condition Unavailable
Binding Type Paperback
Publisher CABI Publishing
Year published 2003-03-10
Number of pages 256
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

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