Service Success! by Daniel I Kaplan
Singled out by Fortune and The New York Times as a remarkable manager, Dan Kaplan has pioneered a revolutionary new system for measuring service quality to help managers keep track of intangibles in a service business. Provides a straightforward, practical case study of managing for excellence along with invaluable insight into the potentials and limitations inherent in the management systems under which organizations operate.| SKU | Unavailable |
| ISBN 13 | 9780471591290 |
| ISBN 10 | 0471591297 |
| Title | Service Success! |
| Author | Daniel I Kaplan |
| Condition | Unavailable |
| Publisher | John Wiley and Sons Ltd |
| Year published | 1994-03-22 |
| Number of pages | 272 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |