The Service Systems Toolbox by John Bicheno

Name: The Service Systems Toolbox
Brand: WoB
SKU: 9780956830708
Price: 10.0 USD
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The Service Systems Toolbox by John Bicheno

A book on lean service and office improvement, this is an update of The Lean toolbox for Service Systems but incorporates Lean Thinking, Systems Thinking and Design Thinking. It contains sections on philosophy and description of the most practical tools.A strong features is the contingency approach - different approaches for different service and administration situations. The earlier edition enjoyed strong sales in the UK and USA.

SKU	Unavailable
ISBN 13	9780956830708
ISBN 10	0956830706
Title	The Service Systems Toolbox
Author	John Bicheno
Condition	Unavailable
Binding Type	Paperback
Publisher	PICSIE Books
Year published	2011-10-01
Number of pages	352
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
Note	Unavailable