Services Management by Bart Van Looy
This text takes an integrative approach to give an overview of the nature of services management. It starts by examining the nature of services and their fit with the management process. It then goes on to discuss three central areas for any service manager: customers, employees and operations.| SKU | Unavailable |
| ISBN 13 | 9780273673538 |
| ISBN 10 | 027367353X |
| Title | Services Management |
| Author | Bart Van Looy |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Pearson Education Limited |
| Year published | 2003-07-17 |
| Number of pages | 560 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |