Shocked, Appalled, and Dismayed! by Ellen Phillips

Shocked, Appalled, and Dismayed! by Ellen Phillips

How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.

The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.

Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers:
- Who to write to, what to say, what to ask for
- The names and addresses of over 600 major companies
- How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation
- Suggestions on what steps to take to avoid litigation
- Consumer Smarts for automobile buyers
- How to protect yourself from fraudulent business solicitations
- Navigating the courts to ensure the well-being of your family and children
- Help in getting proper coverage from your HMO
- And--because sometimes the world is on your side--how to write the perfect thank- you note.

Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed is an essential resource for anyone who wants to reach out and scold somebody.

Ellen Phillips has worked in publishing her entire life, beginning at the age of two when she wrote her first poetry and essays. She worked for Rodale Inc. as an executive editor. , as well as at Fair Winds Publications. She has a master's degree. a B.A. in English/Creative Writing and a M.S. in English/Creative Writing

Horticulture is the science of growing plants. Ellen, like Katniss Everdeen (the heroine of The Hunger Games), is intrigued with the medicinal benefits of herbs and enjoys archery. Illustrated Encyclopedia of Perennials (co-authored with Cole Burrell), Kick the Clutter, and Pets' Letters to God II are among Ellen's works. She also writes fiction, such as the Vampire Potter series and The Marriage of Sherlock Holmes: Three Versions, in her leisure time.

SKU	Unavailable
ISBN 13	9780375701207
ISBN 10	0375701206
Title	Shocked, Appalled, and Dismayed!
Author	Ellen Phillips
Condition	Unavailable
Binding Type	Paperback
Publisher	Random House USA Inc
Year published	1998-12-22
Number of pages	352
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.