Six SIgma for Transactions and Service
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Six SIgma for Transactions and Service by Parveen Goel
Many of the Six Sigma methods successfully used in manufacturing are now being utilised in the transactional and service sectorsHowever, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools. This resource addresses those differences and provides a roadmap for implementing "customer-centric" Six Sigma.
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| SKU | Unavailable |
| ISBN 13 | 9780071443302 |
| ISBN 10 | 0071443304 |
| Title | Six SIgma for Transactions and Service |
| Author | Parveen Goel |
| Condition | Unavailable |
| Binding Type | Hardback |
| Publisher | McGraw-Hill Education - Europe |
| Year published | 2005-01-16 |
| Number of pages | 558 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |