Sustaining Knock Your Socks Off Service by Ron Zemke

Sustaining Knock Your Socks Off Service by Ron Zemke

This title looks at how to maintain the first-class service which most customers crave, and shows how to sustain this service through training, coaching, empowering, supporting, inspiring, and rewarding great service providers.

KRISTIN ANDERSON (Minneapolis, MN) is principal of Performance Research Associates, co-author with Ron Zemke of Delivering Knock Your Socks Off Service, and author of Great Customer Service on the Telephone (both AMACOM).

RON ZEMKE (Minneapolis) is founder of Performance Research Associates and has authored or co-authored twelve books, including AMACOM's Knock Your Socks Off Service Series and Service America!

SKU	Unavailable
ISBN 13	9780814478240
ISBN 10	0814478247
Title	Sustaining Knock Your Socks Off Service
Author	Ron Zemke
Condition	Unavailable
Binding Type	Paperback
Publisher	John Wiley and Sons Ltd
Year published	1993-12-16
Number of pages	176
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.