Tell Me Exactly What Happened by Caroline Burau

Tell Me Exactly What Happened by Caroline Burau

I've helped deliver two babies. I've listened to countless child death scenes. I've helped save lives. I've listened to many more of them just slip away. I've watched Saturday Night Live dozens of times, but never once without interruption, and mostly on mute. I've depended far too heavily on coffee and Benadryl. I've worked with some of the finest, funniest, most caring jerks who've ever lived. In her new book, veteran 911 operator Caroline Burau shares her on- the- job experiences at both a single- person call center (complicated by a public walk- up window) and a ground and air ambulance service. Whatever the position, the challenges for a dispatcher never end. Tragedy, boredom, and mind- bending weirdness are constant companions, as her stories-- some funny, some odd, some sad-- show. A broken penis, a case of domestic violence at the walk- up window, a tornado striking a mile away-- Caroline Burau handles them all with efficiency, empathy, and humor. But the job is not an easy one. On top of dealing with life-and-death situations every day, Burau is shaken by the suicide of a colleague. She battles stress and burnout, knowing that she is truly helping people. She also realizes that no matter how long she is in the hot seat, listening, waiting, and answering 911, she cannot help everyone. Tell Me Exactly What Happened is one woman's memoir, but it is also a welcome companion for anyone who has needed relief from a stressful job.

SKU	Unavailable
ISBN 13	9781681340098
ISBN 10	1681340097
Title	Tell Me Exactly What Happened
Author	Caroline Burau
Condition	Unavailable
Binding Type	Paperback
Publisher	Minnesota Historical Society Press
Year published	2016-09-01
Number of pages	192
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.